Account Security Information


Your account security is our top concern. So, we would like to share to you with the information you need to protect you account, characters, or in-game items. We suggest you to follow the tips below to ensure your account security.

Run Up Security Card

Run Up Security Card is type of security system that prevents the users from getting hacked, mainly by serving as an additonal layer of security on top of the password. Hence, this nulls out the probability of getting hacked via Scam/Phishing Sites, Keyloggers and Eye Loggers.

How to Use

In the Sample Security Login section indicated in the picture, the characters [A,1][E,6][F,2][B,8] are the Random Codes. These codes are translated with the use of the Security Card through plotting the letter & number as coordinates.
Example:
[A,1] = 6
[E,6] = 8
[F,2] = S
[B,8] = 4
In sequence, the Security Code is then 68S4.

System Update

Please be sure that you have the most secure operating system environment on your computer by running Windows Update (if you own a Windows-based PC) or Software Update (if you own a Mac) and installing all of the updates marked "High Priority". Note: you may have to run the updater more than once to ensure you have all the high priority updates; many of the patches require a system restart, and then additional patch installations to complete the process.

Phishing Websites and Emails

This term refers to an email or a website, typically sent to a large number of players from a person that pretends to be an employee of Run Up in an attempt to persuade the user to reveal private information. If account information is sent to one of these websites and emails, it usually ends up in a thief's database list of accounts to steal.

How to identify a phishing site or email

  • It asks for your account name AND PASSWORD (Run Up will never ask you for your password through email and unofficial sites)
  • It comes from an email address which is NOT an official "runup.com.ph" address, but may look similar
  • They promise to ban your account if you don't provide the information they are asking. Run Up will never ban users without committing an offense.
  • They promise prizes or free items by providing your account information.
  • It asks for your account name AND PASSWORD (Run Up will never ask you for your password through email and unofficial sites)
  • It comes from an email address which is NOT an official "runup.com.ph" address, but may look similar
  • They promise to ban your account if you don't provide the information they are asking. Run Up will never ban users without committing an offense.
  • They promise prizes or free items by providing your account information.

How to keep them from stealing your password

There are only four places where you should EVER type your password:

  • The Run Up Game Login Screen / Client
  • The Run Up Game Website - http://runup.com.ph
  • The Account Management Page at the Official Run Up Website
  • The Official Run Up Game Forums

If you're not certain you're at the official page, you can always manually go to http://www.runup.com.ph.

Third Party Programs

Viruses, trojan applications and key-loggers are programs that can steal your account information. These types of programs appear as executable programs which you can download and run in your computer. Hackers and account thieves like to put their viruses, key-loggers, etc into executable files and then make those files very appealing to trick the gamers like Teleportation Cheats, Money Hack, etc. The majority of these programs, if they actually DO what they claim, will first off place a user in a serious violation of our Game Policy, which may result in permanent account closure. However, the issue we are addressing here is that ANY unsupported and unofficial executable program (whether it "works" or not) is a perfect and all-too-common way for a hacker to get something onto the system of the gamers.

Account Confidentiality

Never share your password and other important account information to anyone. Keeping your account secured is the gamers' sole responsibility.

Aside from phishing sites and Trojans, sharing of password and account information is also the top reason behind account hacking. Sharing it to a friend, spouse, pilot or any person you think you trust may danger your account's security. So, practice the most basic measure, do not share your password to anyone.

Keeping it Clean

Have you ever worried that your game account will be hacked while you are working, studying or shopping? In order to increase protection by preventing hacking or illegal access on players' account, Run Up will officially launch < Phone Security System >. This system will lead you by anxious free even you are not around on your computer.